Welcome to Palangthod. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your information when you visit our website, purchase our products or interact with our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

• Personal Information: Your name, email address, mobile number and contact details.
• Delivery Information: Billing address, shipping address, city, state and PIN code.
• Order Information: Products purchased, order history, transaction details and order status.
• Payment Information: Payment status and transaction references processed through authorised payment providers.
• Technical Information: IP address, browser type, device information and website usage data.
• Communication Information: Messages, enquiries, feedback and customer support conversations.

2. How We Use Your Information

We use the information collected to provide a smooth, secure and personalised shopping experience.

• To process, confirm and deliver your orders.
• To provide customer support and respond to enquiries.
• To send order confirmations, invoices and shipping updates.
• To improve our website, products and shopping experience.
• To communicate offers, updates and promotions where permitted by law and applicable consent requirements.
• To prevent fraudulent transactions and protect website security.
• To comply with applicable legal and regulatory requirements.

3. Payment Information & Security

Payments made through our website may be processed by authorised third-party payment gateways. We use trusted payment service providers to facilitate secure transactions.

Palangthod does not intentionally store complete payment card numbers, CVV numbers or banking passwords on its own website servers. Payment providers handle sensitive payment credentials according to their respective security and privacy policies.

4. Shipping & Delivery Partners

To deliver your orders, we may share necessary customer information, including your name, mobile number and delivery address, with authorised courier and logistics partners.

This information is used only for order fulfilment, shipment tracking, delivery coordination and resolving shipping-related issues.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors interact with our website.

• Remember your shopping cart and preferences.
• Understand website traffic and visitor behaviour.
• Improve website performance and functionality.
• Provide relevant content and advertising where applicable.

You can manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

6. Sharing of Personal Information

We do not sell or rent your personal information to third parties for their independent marketing purposes.

We may share necessary information with:

• Payment gateway providers for payment processing.
• Courier and logistics partners for order delivery.
• Website hosting and e-commerce service providers.
• Analytics and technical service providers.
• Government authorities or legal agencies when required by applicable law.

7. Data Storage & Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, provide our services, resolve disputes and meet applicable legal and regulatory requirements.

When information is no longer required, we will take reasonable steps to delete or anonymise it, subject to applicable retention obligations.

8. Data Protection & Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure or loss.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

9. Your Privacy Rights

Subject to applicable Indian data protection laws, you may have the right to:

• Request information about the personal data we process.
• Request correction of inaccurate or incomplete information.
• Request erasure of personal information where legally permitted.
• Withdraw consent where processing is based on consent.
• Raise grievances regarding the handling of your personal information.
• Exercise other rights available under applicable law.

To exercise your rights, please contact us using the contact information provided below. We may request reasonable verification of your identity.

10. Third-Party Websites

Our website may contain links to external websites, payment services or social media platforms. These websites operate independently and may have their own privacy policies.

Palangthod is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before sharing personal information.

11. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children without the required parental or guardian consent under applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the matter and take appropriate action.

12. Marketing Communications

If you have provided the required consent, we may send promotional emails, SMS or other communications about our products, offers and updates.

You may opt out of promotional communications at any time using the unsubscribe option where available or by contacting our customer support team. Essential order and service-related messages may still be sent where permitted by law.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy whenever necessary to reflect changes in our business practices, website functionality or applicable laws.

Any changes will be published on this page with an updated revision date. We encourage you to review this page periodically.