At Palangthod, we are committed to delivering your orders safely and efficiently. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you purchase products through our website.

01. Order Processing

Once your order is successfully placed and payment is confirmed, our team will begin processing it.

• Orders are generally processed within 1–3 business days.
• Orders placed on Sundays or public holidays may be processed on the next working day.
• Processing time may vary during sales, promotional periods, or high-demand seasons.
• You will receive an order confirmation through the contact details provided during checkout.

02. Shipping & Delivery Timeline

Delivery timelines depend on your delivery location, courier availability, and other logistical factors.

• Estimated delivery time: 3–7 business days after dispatch for most serviceable locations.
• Remote areas and locations with limited courier services may require additional time.
• Delivery estimates are indicative and are not guaranteed.
• Unexpected weather conditions, transport disruptions, or other circumstances may cause delays.

03. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

• Shipping fees may vary depending on your delivery address, order value, package weight, and courier service.
• Any applicable shipping charges will be included in your final order total.
• If free shipping is offered as part of a promotion, the applicable conditions will be displayed on the website.

04. Order Tracking

Once your order has been dispatched, tracking information may be shared through SMS, email, WhatsApp, or other available communication channels.

• You can use the tracking details to check your shipment status.
• Tracking information may take some time to update after dispatch.
• If you do not receive tracking details, please contact our customer support team.

05. Delivery Address & Contact Details

Customers are responsible for providing accurate and complete delivery information while placing an order.

• Please verify your name, mobile number, address, city, state, and PIN code before confirming your order.
• Palangthod will not be responsible for delivery issues caused by incorrect or incomplete address information supplied by the customer.
• If you need to update your delivery address, contact us as soon as possible. Changes may not be possible once the order has been dispatched.

06. Delayed or Undelivered Orders

Although we work with delivery partners to ensure timely delivery, certain situations may affect the estimated delivery schedule.

• Courier service delays or operational disruptions.
• Incorrect or incomplete delivery addresses.
• Customer unavailability at the delivery location.
• Weather conditions, public holidays, or other unforeseen circumstances.

If your order is significantly delayed or the tracking status has not changed for an extended period, please contact our support team with your order number.

07. Failed Delivery & Returned Shipments

If a courier partner cannot deliver your order because the customer is unavailable, the address is incorrect, or delivery attempts are unsuccessful, the shipment may be returned to us.

• Please ensure someone is available to receive the package.
• Follow any delivery instructions or communication received from the courier partner.
• Any re-shipping or additional charges, where applicable, will be communicated to the customer.

08. Damaged or Incorrect Products

We take care to pack and dispatch orders properly. If you receive a damaged, defective, or incorrect product, please contact us promptly.

• Inform us within 48 hours of delivery.
• Share your order number and clear photographs or videos showing the package and product condition.
• Please retain the original packaging until your concern is reviewed.
• Our team will review the issue and guide you through the applicable resolution process.

09. Cash on Delivery (COD)

Cash on Delivery may be available for selected locations and orders, subject to courier service availability and our checkout conditions.

• COD availability will be shown during checkout, where supported.
• Please keep the exact payable amount ready when the delivery partner arrives.
• Orders may be subject to verification before dispatch.

10. Shipping Restrictions

We currently ship to serviceable locations within India, subject to courier partner coverage.

• Some PIN codes may not be serviceable.
• Delivery availability is determined during checkout or shipment processing.
• Orders to locations outside our serviceable network may be cancelled and refunded where applicable.

11. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Cancellation requests can generally be considered only before the order is dispatched.

Once an order has been shipped, cancellation may no longer be possible. Please refer to our separate Return & Refund Policy for further details.