Welcome to Palangthod. These Terms and Conditions govern your access to and use of our website, products and services. By visiting our website, browsing our products or placing an order, you agree to be bound by these terms.

If you do not agree with any part of these Terms and Conditions, please discontinue using our website and services.

1. Introduction & Acceptance

Palangthod operates this website to provide customers with information about our products and an online platform to purchase them.

These terms apply to all website visitors, customers and individuals accessing or using our online services. We reserve the right to update or modify these terms whenever necessary. Continued use of our website after changes are published constitutes acceptance of the revised terms, subject to applicable law.

2. Products & Product Information

Palangthod offers products inspired by natural ingredients and traditional Siddha practices. We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on our website are accurate and up to date.

• Product images are provided for illustration and identification purposes. Actual packaging or appearance may vary slightly.
• Product ingredients, specifications and packaging information are subject to the details provided on the respective product page and product label.
• We reserve the right to modify, update or discontinue products or product variants without prior notice.
• Product availability may change depending on stock and supply conditions.

3. Health Information & Medical Disclaimer

Information provided on the Palangthod website is intended for general informational purposes relating to our products and traditional Siddha practices.

Website content should not be considered a substitute for professional medical advice, diagnosis or treatment. Customers should carefully read product labels, directions for use, ingredients and applicable warnings before using any product.

• Individual experiences and results may vary.
• Customers should consult a qualified healthcare professional before using products if they have existing health concerns, are taking medication, or are pregnant or breastfeeding.
• Do not exceed the recommended usage instructions provided on the product label.
• Do not discontinue prescribed medical treatment based on information available on our website.

4. User Eligibility & Account Information

By using our website and placing an order, you confirm that you are legally capable of entering into a binding transaction under applicable law.

You agree to provide accurate, complete and current information when creating an account, placing an order or contacting our customer support team.

• You are responsible for maintaining the confidentiality of your account credentials.
• You must provide a valid mobile number, email address and delivery address.
• You must not use another person's information without proper authorisation.
• You must notify us if you become aware of any unauthorised use of your account.

5. Pricing, Taxes & Payments

All product prices displayed on our website are in Indian Rupees (INR), unless otherwise stated.

• Applicable taxes and charges will be displayed during the checkout process or otherwise communicated where required.
• Shipping and delivery charges may vary depending on the delivery location, order value and applicable shipping arrangements.
• We reserve the right to revise product prices without prior notice, subject to applicable law.
• Payments may be accepted through available online payment methods and Cash on Delivery (COD), where offered.
• Online payments are processed through authorised payment service providers.

An order may be placed on hold or cancelled if payment is unsuccessful, transaction details cannot be verified or fraudulent activity is suspected.

6. Order Confirmation & Cancellation

After placing an order, you may receive an order confirmation through the contact details provided during checkout.

Order confirmation does not guarantee dispatch if the product is unavailable or an issue arises during order verification.

• Orders are subject to product availability and successful verification.
• We reserve the right to reject or cancel orders involving incorrect information, suspected fraud or pricing errors.
• Customers may request cancellation before dispatch, subject to our applicable cancellation policy.
• Once an order has been dispatched, cancellation may not be available.

7. Shipping & Delivery

Palangthod works with authorised logistics and courier partners to deliver orders to customers.

• Delivery timelines are estimates and may vary depending on location, courier availability and operational conditions.
• Customers must provide accurate shipping addresses, PIN codes and contact numbers.
• Shipping charges, if applicable, will be communicated during checkout.
• Customers may receive shipment tracking information wherever available.
• Delays caused by weather, transportation disruptions, public holidays or other circumstances beyond our reasonable control may occur.

Palangthod shall make reasonable efforts to coordinate with delivery partners and assist customers with shipment-related enquiries.

8. Returns, Refunds & Replacements

Returns, refunds and replacements are governed by our applicable Return and Refund Policy.

• Customers should review the Return and Refund Policy before placing an order.
• Requests for damaged, defective, incorrect or missing products should be reported to customer support with relevant order details and supporting evidence.
• Eligible refund requests will be reviewed and processed according to the applicable policy.
• Products that are opened, used, tampered with or otherwise ineligible under the applicable return policy may not qualify for return or replacement, subject to applicable consumer protection laws.

For more information, please refer to the Return and Refund Policy available on our website.

9. Intellectual Property Rights

All content available on the Palangthod website, including brand names, logos, product images, graphics, illustrations, text, designs and website materials, is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, published or commercially used without prior written permission from the respective rights holder, except where permitted by law.

10. Prohibited Website Usage

By using our website, you agree not to:

• Use the website for unlawful, fraudulent or unauthorised purposes.
• Provide false or misleading personal or payment information.
• Attempt to gain unauthorised access to our website, systems or customer information.
• Upload malicious software, viruses or harmful code.
• Copy or misuse our website content, product images or intellectual property.
• Interfere with the security, functionality or normal operation of our website.

11. Third-Party Services & Links

Our website may include links to third-party websites, payment gateways, courier services and other external platforms to support our operations.

These services are operated independently and may be subject to their own terms, conditions and privacy policies. Palangthod does not control the independent operations of such third parties.

12. Limitation of Liability

To the extent permitted under applicable law, Palangthod shall not be responsible for indirect or incidental losses arising from the use of our website or temporary service interruptions.

Nothing in these terms excludes or limits any liability or consumer rights that cannot legally be excluded or limited under applicable law.

13. Privacy & Personal Information

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store and protect your personal information.

By using our website, you acknowledge that your personal information will be handled in accordance with our Privacy Policy and applicable data protection laws.

14. Changes to Terms & Conditions

We reserve the right to revise, update or modify these Terms and Conditions at any time to reflect changes in our business practices, products, services or applicable laws.

Updated terms will be published on this page with a revised effective date. Customers are encouraged to review this page periodically.

15. Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising from the use of our website, products or services shall be subject to the jurisdiction of the competent courts in the appropriate jurisdiction in India, subject to applicable consumer protection laws.